Zhejiang EMOS Electric Technology Co., Ltd. builds up a multi-level, multi-angle, and high efficient customer service system by efficient customer service support mechanism and the complete and perfect customer service management platform. This system provides the entire process of quality customer service and technical support from the product introduction, function demonstration, to the product installation and debugging, and the related personnel training, and to the tracking of service and product maintenance. The services system is based on five aspects: system guarantee, technical support, spare parts guarantee, care guarantee, and management guarantee. On the platform of efficient and fast customer service support mechanisms, resources are rationally integrated and allocated to provide the customers quickly with overall power supply solution from chips to the grid, which makes the customers service an organic system.

1.System guarantee:
The company headquarters has customer service centre for the comprehensive management and implementation of the customer services, and according to different actual situations, it can directly dispatch the staffs in both the headquarters and the branch offices and material, integrate technology, after sales, maintenance, spare parts, and other departmental resources, make quick responses to provide solutions for the customers in the shortest time possible, and ensure efficient and timely service to customers.

2. Technical support:
The company headquarters builds up technical support hotline to provide 7 × 24 hours / week around the clock to answer all kinds of technical problems of the product, and for the difficult problems customers can get straight connection to the Chief Engineer for support. The company headquarter has a fully equipped training center to train the customers with basic theory, use and maintenance, typical cases and hands-on training. All the after-sales engineers are strictly trained in theory and practical operation, and they all get qualified training certification before they work on their posts.

3. Spare parts guarantee:
Customer service center has a spare parts warehouse with a certain number of spare parts, which can meet the need of routine maintenance, and in special cases, the offices nearby can support or can apply to the company headquarters for the spare parts. When the spare parts center in Headquarters receives the application, the spare parts can be sent out at the fastest way possible.

4. Care guarantee：
There are special staffs from customer service centre of EMOS Headquarters responsible for understanding customer needs, make customer satisfaction surveys to collect customer opinions feedback, and take concrete actions to customer care work to help to eliminate the difficulties of the customers, promote the harmonious degree of company and its customers. Management guarantee: the company has a scientific service platform and norms, strict service management, and all operations and personnel follow complete rules, regulations, and management methods. As for each product sold, a complete documental file of the device has been built and is readily available to provide the equipment’s complete information and history to the users. Our company also has a number of compound management personnel to reach the appropriate management scale, so that our service management not only has the ability of standardized operations but also ensures the features of efficient collaboration.

5.The monitoring mechanism:
EMOS has full-time staff responsible for customer service monitoring, checking randomly the pre-sale, in-sale, and after-sale services of both the headquarters and its branch offices across the country. Any customer service quality complaints please call 0577 -61898006. EMOS headquarters also has a customer complaint hotline: 013 706 772 399, with 7 × 24 hours / week around the clock, ready to response to customers’ suggestions and complaints of our products and services, and monitor the quality of our service.